UK & Ireland > London Heathrow
Are you looking for a new and rewarding customer service challenge? We have an exciting opportunity for a Fleet Coordinator within TMS UK Limited at our prestigious site at London Heathrow, one of the busiest airports in the world.
TMS UK Ltd are market leaders within the field of Ground Service Equipment repair and maintenance, and is part of TCR Group, the leading global provider of integrated solutions for Ground Support Equipment (GSE) in aviation.
Working with TMS, providing telephone support to customers, and proactively managing fleet availability and recovery plans in a live 24/7 support centre environment, ensuring a high standard of customer service is delivered at all times.
The jobholder will be responsible for handling and resolving breakdowns (including recovery), incidents, defect reporting, progress and status updates, customer feedback and query resolutions and facilitation of communication between customers and the company.
Good organisational skills, with attention to detail
Customer oriented and service delivery focused
Able to build strong relationships, with ability to deal effectively across all levels
Team player, with a ‘can-do’ attitude
Able to work under pressure and to tight deadlines
Qualifications and Experience:
Experienced in the vehicle maintenance sector
Literate, numerate and analytical with good knowledge of Excel and Microsoft Office
Good understanding of workshop procedures and systems
Understanding of contract, commercial and financial processes
4 days on, 4 days off roster
What is on Offer
6% employer pension contribution
3X Salary Life Assurance
Health Cash Plan
Employee Assistance Programme (EAP)
TMS can only accept applications from candidates who have a valid legal permit or the right to work in the United Kingdom.