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Fleet Coordinator - Heathrow

UK & Ireland > London Heathrow

Are you looking for a new and rewarding customer service challenge? We have an exciting opportunity for a Fleet Coordinator within TMS UK Limited at our prestigious site at London Heathrow, one of the busiest airports in the world.

TMS UK Ltd are market leaders within the field of Ground Service Equipment repair and maintenance, and is part of TCR Group, the leading global provider of integrated solutions for Ground Support Equipment (GSE) in aviation.


The Role:

Working with TMS, providing telephone support to customers, and proactively managing fleet availability and recovery plans in a live 24/7 support centre environment, ensuring a high standard of customer service is delivered at all times.

The jobholder will be responsible for handling and resolving breakdowns (including recovery), incidents, defect reporting, progress and status updates, customer feedback and query resolutions and facilitation of communication between customers and the company.


The Person:

  • Good organisational skills, with attention to detail

  • Customer oriented and service delivery focused

  • Able to build strong relationships, with ability to deal effectively across all levels

  • Team player, with a ‘can-do’ attitude

  • Able to work under pressure and to tight deadlines


Qualifications and Experience:

  • Experienced in the vehicle maintenance sector

  • Literate, numerate and analytical with good knowledge of Excel and Microsoft Office

  • Good understanding of workshop procedures and systems

  • Understanding of contract, commercial and financial processes


Shift Pattern:

  • 4 days on, 4 days off roster


What is on Offer

  • Competitive salary

  • 6% employer pension contribution

  • 3X Salary Life Assurance 

  • Health Cash Plan  

  • Employee Assistance Programme (EAP)


TMS can only accept applications from candidates who have a valid legal permit or the right to work in the United Kingdom.


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