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Service Controller – Heathrow

UK & Ireland > London Heathrow

We have an exciting opportunity for a Service Controller in TCR UK Limited at our prestigious site at London Heathrow, one of the busiest airports in the world.

The Role:

Working within TCR to provide telephone support to all Customers, and proactively manage fleet availability in real time, ensuring a high standard of customer service is delivered at all times. The jobholder will be responsible for handling and resolving breakdowns (including recovery), incidents, defect reporting, VOR progress/status updates, customer feedback and query resolution and facilitation of communication between customers and the company.


The Ideal Candidate will be able to:

·         Liaise with customers regarding the status of all vehicles, routine maintenance, and damage repair

·         Liaise with the Workshop Supervisors, Safety & Compliance Supervisors and Operations Manager for an overview of the status of equipment

·         Check to ensure all collections and deliveries of GSE has been carried out as agreed, raise queries to the direct with the customers as required

·         Create WO and complete full process for services/jobs in ELC.

·         Raise purchase orders as required, with price

·         Update service schedules as required

·         Collate all hour meter readings and refueling data for input into ELC

·         Update whiteboard and recovery sheet

·         Book subcontractors for work

·         Allocate ramp jobs to technicians and record in ELC

·         Allocate and control all breakdowns (including, recovery), incidents, defect reporting, preventative maintenance and repairs through to completion, including arranging vehicle recovery or movement to appropriate workshop as required

·         Provide initial quotes to customers for approval

·         Record P1 job log with time

·         Active involvement in the day to day front line service delivered to the customer.

·         Operate as an active team member and support colleagues where necessary

The Shift:

This is a 4 days on 4 days off role


What's On Offer:

·         Competitive salary

·         20 days annual leave including Bank Holidays.

·         6% employer pension contribution

·         3 x’s basic salary life assurance

·         Health Cash Plans

·         Employee Assistance Programme (EAP)


TCR UK Ltd can only accept applications from candidates who have a valid legal permit or the right to work in the United Kingdom.


Exeter Way

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