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Service Controller - Gatwick

UK & Ireland > London Gatwick

Are you looking for a new and rewarding customer service challenge? We have an exciting opportunity for someone experienced in providing telephone support to customers, delivering high standards of customer service, based at our Gatwick Airport site.

TCR UK Ltd are market leaders within the field of Ground Service Equipment repair and maintenance, and is part of TCR Group, the leading global provider of integrated solutions for Ground Support Equipment (GSE) in aviation.


The Role:

To provide telephone support to customers, proactively managing fleet availability and recovery plans in a live support centre environment, always ensuring a consistently high standard of customer service.

You will be responsible for handling and resolving; breakdowns (including, recovery), incidents, defect reporting, preventative maintenance and repairs, VOR progress/status updates, and clear and effective communication between the company and its customers. The post holder will be responsible for monitoring fleet availability and responding/actioning appropriately.


The Person:

  • Good understanding of workshop procedures

  • Understanding of contract, commercial and financial processes

  • Good organisational skills, with attention to detail

  • Customer oriented and delivery focused

  • Numerate and analytical, with good knowledge of excel and Microsoft office

  • Able to build strong relationships, with ability to deal effectively across all levels

  • Team player, with a ‘can-do’ attitude

  • Able to work under pressure and to tight deadlines


What we offer in return:

  • 6% employer pension contribution 

  • 3x salary life assurance

  • Healthcare cash plans   

  • Employee Assistance Programme (EAP) 


TCR UK Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom.


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