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IT Business Partner - Botany

Australia >

This position reports directly to the IT Business Partner Manager, services and supports all end-users across the APAC region, and collaborates with the global IT team to improve processes and draft long-term strategies. 

  • Sydney-based office

  • Dynamic, hands-on role with significant f stakeholder management 

  • This position requires travel

As an IT Business Partner, you will: 

  • Provide hands-on technical support to troubleshoot and resolve hardware, software, and network issues for local users, including onboarding, basic ticket resolution, and standardizing processes to ensure efficiency from the Service Desk team.

  • Assist end-users with software installation, updates, and configurations.

  • Maintain strong relationships with local IT vendors for the procurement of hardware, software licenses, and IT services. Evaluate vendor proposals, negotiate contracts.

  • Be fully responsible for the region's IT stock, including replacing laptops, switches, Wi-Fi equipment, tablets, etc.

  • Monitor and maintain IT network, workstations, and peripherals to ensure optimal performance and reliability.

  • Implement and enforce group IT standards and best practices.

  • Conduct regular audits and assessments to ensure compliance with security and data protection policies.

  • Collaborate with the global IT team to efficiently resolve escalated technical issues.

To be successful in this role, you will have most of the following skills and experience:

  • Ability to travel to all Australian stations, Malaysia, Singapore, NZ and South Korea (10% ~ 20% of the time).

  • Excellent communication skills, able to present reports to senior management as well as engage a diverse array of stakeholder at multiple seniority levels. 

  • Service Desk Experience.

  • Experience with Office 365.

  • Experience working with Microsoft Azure or Microsoft Server.

  • Experience with IT project management.

  • Knowledge of network security concepts. 

  • Knowledge of SAP.

  • A positive attitude and proactive mindset, with the ability to work autonomously as well as being a good team player. 

 

About us:

TCR Group's global presence spans across 200 airports and 300+ airlines, reaching five continents and 30 countries. With a network of over 80 workshops and a dedicated team of 1,500+ employees worldwide, we are committed to delivering excellence on a truly international scale.

For a quarter of a century, the TCR Group has been a global leader, specializing in Ground Support Equipment Maintenance, Rental, and Fleet Management services. We proudly serve Ground Handlers, Airlines, and Airports worldwide, delivering top-tier solutions that keep the aviation industry moving smoothly.

This is a fantastic opportunity for a driven IT professional who is passionate about stakeholder management and traveling to join a fast-growing successful multinational business with fantastic work culture and a supportive and collaborative environment. 

We look forward to receiving your application.

Please apply now for immediate consideration or feel free to email us with any questions at gabriel.mena@tcr-group.com 



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